FAQs / Live Chat & Calls

Having trouble connecting to cam on iOS 17?

Updated 13 Aug 2025

Try switching off Private Relay in your iCloud settings

1. Go to Settings on your device

2. iCloud > Private Relay

3. Tap the "Private Relay" toggle

4. Select "Turn Off Private Relay" to confirm the changes

 

Compatible Browsers

Make sure you are using one of the following browsers:

Chrome on a Windows PC/Android device

Safari on an iPhone/iPad

 

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