FAQs / Live Chat & Calls
Having trouble connecting to cam on iOS 15?
Updated 13 Aug 2025
If you are using an iPad or iPhone on iOS 15, you may have trouble connecting for webcam chat.
To fix this, we recommend you:
1. Go to Settings on your iPad or iPhone.
2. Select Safari > Advanced > Experimental Features
3. Disable NSURLSession WebSocket.
When you connect for cam chat, you may find the stream is blank/black. Simply pause the live stream and then click play again.
If you cannot find the information you are looking for here please contact us